01You get a full refund
Whenever we are the reason your advertising cannot run:
- We cannot allocate your space. No suitable placement is left on the vehicle for the number of spots you bought.
- Your approved graphic is never applied. We accepted your artwork and then failed to put it on the car.
- We decline your artwork for a neutral reason — it conflicts with an existing sponsor, or cannot be reproduced in vinyl at the size you bought.
- You change your mind before approval. Email us before we confirm approval and we refund in full, no reason needed.
Refunds go back to the original payment method through Stripe, are issued within 5 working days of being agreed, and usually land within a further 5 to 10 working days depending on your bank.
02You get a partial refund
If the vehicle display ends early through no fault of yours — the car is written off, stolen, or must be sold — we refund a pro-rata share of the fee for the unused part of the 12-month display period, or agree a replacement placement if you prefer.
03No refund is due
Missing the target is not a ground for a refund. Nothing is held in escrow and there is no threshold to meet: your sponsor listing goes live and your graphic is applied whether the campaign reaches €25,000 or not, so what you paid for is delivered either way.
If your artwork, brand, or the website you asked us to link to breaches clause 5 of the Terms of Service — unlawful, hateful, adult, deceptive, scam, or malware-serving content — we refuse or remove the placement and retain the fee in full.
This applies whether we spot it at approval or later, and it is deliberate: that is a breach of the warranty you gave us, not a failure on our side. Check your own site against clause 5 before you buy.
We also decline refunds where:
- your graphic has already been printed and applied and you have simply changed your mind;
- you never sent usable artwork despite reminders, more than 6 months after purchase; or
- the request is fraudulent, or the payment was already reversed by the card issuer for the same reason.
04Consumer withdrawal right
If you buy as a consumer in the EU or UK you have a statutory right to withdraw from a distance contract within 14 days. That right sits on top of this policy and nothing here removes it. It stops applying once we have begun producing your personalised vinyl graphic with your express consent, because the item is made specifically for you.
05How to request one
Email vishnugoby0010@gmail.com from the address you used at checkout, quoting your Stripe receipt number. Every request gets a reply within 3 working days.
Please contact us before opening a chargeback — a chargeback freezes the payment and slows the outcome down for both of us.